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How We Handle Your Account & Data

Your account belongs to you — we protect it, verify every withdrawal, and keep your payment details secure.

Data security verifiedWithdrawal verification enforcedSupport in EnglishAccount access audit trailLocal payment settlement
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baim 99 How We Handle Your Account & Data
REACH OUR TEAM

Contact & Account Support Channels

Team online

Email Support

Send account questions, data requests, or withdrawal issues to our support desk. Replies in English and Indonesian within 24 hours during business days.

Live Chat (Weekdays)

Jump into the lobby and open the chat widget for quick account or payment questions. Available Monday–Friday, 09:00–18:00 WIB, English language.

Account Settings

Update your email, phone, or payment method inside your account profile. Changes take effect immediately for next deposit or withdrawal.

SECURITY & DATA

How We Protect Your Data & Account

Encryption & Passwords

Your login credentials and payment details are encrypted end-to-end. Change your password anytime inside account settings; we recommend a unique, strong passphrase.

Cookies & Tracking

We use cookies to keep you logged in and to understand how you use the lobby. You can clear cookies from your browser at any time; visit our cookie policy for details.

Device & Access Logs

Every login, deposit and withdrawal is logged with your device type, IP address and timestamp. Review your access history in account settings under 'Security'.

Data Retention & Deletion

We keep your account data for seven years after closure where local law permits. Request data export or account deletion by emailing support; we'll confirm within 5 business days.

Third-Party Sharing

We share your name and payment details only with payment processors and banking partners to settle your deposits and withdrawals. No marketing partners, no data brokers.

Dispute & Chargeback

If a withdrawal fails or a deposit is doubled, contact support immediately. We investigate chargebacks with your bank and restore funds within 10 business days if verified in your favour.

Your Rights & Policy FAQs

Click 'Forgot password' on the login page. We'll send a reset link to your email within 2 minutes. Open the link, set a new password, and log back in. If you don't see the email, check your spam folder or contact support.

Yes. Email support with 'Data Request' in the subject line and your account email. We'll send a CSV file with your transaction history, deposits, withdrawals and personal details within 5 business days, free of charge.

Go to account settings, scroll to 'Close Account', and confirm. Your account will be suspended immediately; you won't be able to log in. All stored data is retained for seven years where local law permits.

Your payment details are shared only with DANA, OVO, GoPay, QRIS or your bank to complete settlement. We do not sell or share your data with marketing firms or third-party advertisers.

Contact support immediately with the deposit amount, date and time. We'll freeze your account, investigate the transaction, and work with your bank to reverse it if confirmed as unauthorised. This typically takes 7–10 business days.

We retain all account activity — logins, bets, deposits and withdrawals — for seven years after account closure where local law permits. You can request deletion earlier by contacting support.

Yes. Go to account settings and update your contact details. Changes take effect immediately. We'll send a confirmation email to both your old and new addresses so you can verify the change.

Related Pages

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